30-day postage paid returns

30-day postage paid returns

FAQS

FAQS

1. Where is my order? / How long will it take to ship?

Please click this link Order tracking to check your order information.
Your order will be shipped within 72 hours after you confirm it.
If you do not receive the goods within 20-30 days, please contact us promptly at celeinto@xroes.com.

2. Only part of my order has been delivered. Where is the rest?

According to your order status, as stated in of our shipping policy, most orders will arrive in multiple shipments.
If you ordered more than one item, they will be packaged separately. We do this to offer you a favorable price! The rest of your items will arrive in due course.

3. Where do you ship from?

We ship directly from our high-quality manufacturers and suppliers to save you on global shipping costs!
They provide very affordable shipping options, and we pass these services on to you.

4. What is your return/refund policy?

Since we ship directly from manufacturers, we currently cannot provide replacement services for simple issues caused by your wrong selection.
If the goods are damaged, deformed, or have other issues due to logistics and transportation, we will replace them with a new one for you.
If the goods are out of stock for some reason, we will offer a refund or a different item as a replacement.

5. Can I cancel my order?

We start processing orders very quickly to benefit you! Once we have placed the order with our supplier, we cannot cancel your order.

Still need help? celeinto@xroes.com — we usually reply within 24 hours.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

About Us

Taking panda as our brand icon, XROES integrates oriental charm with global street fashion.We mainly sell trendy clothes, original trend toys and custom tailored clothing. Adhering to original design, high-quality materials and exquisite craftsmanship, we break fashion boundaries.We provide daily casual outfits, collectible trend toys and personalized custom clothing services to meet all kinds of fashion needs.The panda symbol represents freedom, personality and unique taste. Stay away from blin

English

United Kingdom（GBP £）

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