SHIPPING
Delivery Policy
During promotional campaigns, the delivery time may be extended by 3 to 5 working days compared to the usual period.
I. Delivery Methods and Fees
To provide you with high-quality services and ensure delivery timeliness, we cooperate with partner logistics companies to carry out delivery services. The delivery fee varies depending on the delivery type and destination, and the specific fee will be automatically calculated by the system when you check out.
We are committed to dispatching all orders within 3 working days. Please note that the estimated delivery time is for reference only and starts from the day the order is dispatched; we shall not be liable for any delays caused by customs clearance procedures at the destination.
Important Delivery Notes
To ensure a smooth delivery process, we recommend you pay attention to the following:
- All orders require the recipient's signature for confirmation before they can be received.
- Once an order is dispatched, we cannot change the delivery address. Therefore, please ensure that there is someone available at the designated delivery address to receive the order on your behalf.
II. Free Shipping Policy
We will launch free shipping promotional activities from time to time. Relevant activity information will be notified via email (if you have subscribed to our message notifications). Please note that eligible free shipping discounts will be automatically applied to your order during checkout (subject to the activity terms and conditions, such as a minimum order amount, if applicable).
If you need to return products purchased during the free shipping promotion, please note that we will not refund the originally waived shipping fee, and you will need to pay the return shipping fee in accordance with the regular standards.
III. Guest Checkout
If you wish to purchase our products without registering an account, you can choose the "Guest Checkout" method. You only need to provide valid contact information (such as an email address or mobile phone number) and accurate billing information to complete the purchase process.
IV. First-Time Orders
To ensure the security of your account, if you are placing an order on our platform for the first time, we recommend you register an account and fill in complete and accurate information (including name, address, contact information, etc.) to avoid delays in the order review and processing. At the same time, please be sure to confirm that the contact information you provided is accurate so that we can communicate with you in a timely manner when necessary.
V. Delivery Insurance
Every product you purchase is covered by insurance during transportation until it is successfully delivered to you. All products require a signature upon delivery; after the recipient signs for confirmation, the responsibility for the custody of the purchased products will be transferred from us to you (or the designated recipient). If the product you purchased is a gift and delivered to a third party, the person who signs for the package will be deemed to have confirmed receipt and shall bear the responsibility for the custody of the package.
VI. Order Logistics Tracking
Once an order is dispatched, we will send you a logistics tracking number via email. You can also check the logistics status of your order through the following website: https://www.track718.com.
VII. Tax Instructions
For international orders, the products you purchase may be subject to import taxes, customs duties, or other relevant fees levied by the customs of the destination country/region. Such fees are determined by the local customs regulations and shall be fully borne by the recipient. We have no control over the amount of such fees and cannot estimate the specific amount in advance.
We recommend you consult the local customs authorities to understand the possible additional fees before placing an international order; if the package is detained, returned, or destroyed by customs due to failure to pay the relevant fees, we will not refund the order amount.